The Wix Domain & Email Rescue Guide
For Wix users whose email stopped working or site went offline after a domain transfer, renewal, or DNS change. This guide walks you through restoring service quickly and safely.
Start FixingWho this is for
Wix users dealing with email outages, domains not connecting, or confusing DNS settings after updates or transfers.
You'll fix:
Workspace/MX issues
If your inbox suddenly stops working, your MX records may have been lost. We'll show you how to restore them.
Nameserver changes
Pointing your domain to Wix requires specific nameservers. Get them wrong and your site disappears. We'll explain how to do this without downtime.
Transfers & Auth Codes
Moving domains in or out of Wix requires an Auth/EPP code. We'll show you how to request it and avoid delays.
Propagation myths
DNS changes rarely take "48 hours." With correct TTL settings, they usually update in minutes. We'll show you how to know when it's actually working.
1) Fast triage (2-5 minutes)
Check domain status
Log in to your Wix dashboard or registrar. If the domain expired, renew immediately.
Check Wix admin
In Wix, go to Domains. If disconnected, follow Wix's reconnect steps or verify DNS manually.
Look up WHOIS
Confirm WHOIS shows the expected registrar and nameservers. If not, update them.
Check email records
Confirm MX records point to your email provider. If missing, re-add them.
2) Keep email online during changes
Lower your TTL
Set TTL to 300 seconds (5 minutes) before changes so you can fix mistakes faster.
Stage email records
Add SPF, DKIM, and DMARC before cutovers.
3) Workspace/Email Records
MX Records
Without MX records, email won't arrive. Point them back to your provider's servers.
SPF
Use a single SPF record. Multiple records cause delivery failures.
DKIM
Publish DKIM keys so providers like Gmail and Outlook trust your messages.
DMARC
Start with monitoring (p=none), then increase enforcement once reports are clean.
4) Transfers & Auth Codes
Unlock your domain
Domains are locked by default. Unlock before requesting a transfer.
Disable privacy
Turn off WHOIS privacy and DNSSEC temporarily or transfers may fail.
Get your Auth/EPP code
Request the transfer code from Wix or your registrar to approve the move.
5) Post-change validation
Run a DNS check
Use dig yourdomain.com any or online tools to confirm A, CNAME, MX, and TXT records are correct.
Test email
Send test emails and check that SPF, DKIM, and DMARC all pass.
Monitor
Watch for 24-48h after changes. If stable, raise TTLs again.
Keep your Wix site and email online
Follow these steps or use the interactive Wix checklist to avoid downtime whenever you change DNS or transfer domains.